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TPM "F1" Problem Fix (Optiplex 7000-series TPMs) - Knowledgebase / Agent / IT / PROCEDURES - The GSM Helpdesk

TPM "F1" Problem Fix (Optiplex 7000-series TPMs)

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This checklist is based on https://www.dell.com/support/kbdoc/en-us/000103639/how-to-troubleshoot-and-resolve-common-issues-with-tpm-and-bitlocker#TPM_failure

SYMPTOM: Dell Optiplex 7000 Series reboots and returns a boot failure and asks user to press F1 to retry.

  • Ensure the drive is not Bitlockered. If it is, remove Bitlocker and allow to decrypt. 
  • Shutdown computer 
  • Remove power input for >/= 30 seconds 
  • Plug power input back in 
  • Startup computer 
  • "F1" prompt should not come up. If it does: REPEAT 30 second power removal and retry 
  • Login to Windows 
  • Run Admin Powershell and perform "get-tpm" command 
  • If TPM is now "visible" to system you should see a table with information filled in. 
  • While still in Admin Powershell, perform "Disable-TpmAutoProvisioning" 
  • Run (Windows-R) tpm.msc 
  • Select Clear TPM 
  • Reboot when prompted 
  • Download the latest TPM 2.0 firmware for this Dell system 
  • Install (Restart Required) 
  • After restart, run Admin Powershell and perform "Enable-TpmAutoProvisioning" 
  • Restart computer 
  • Verify that TPM is enabled and ready for use by Running (Windows-R) tpm.msc and reviewing the data. 
  • Complete the procedure by sipping on your Tall Mocha with Extra Shot, no Whip and a twist of lime
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